Frequently Asked Questions

When you need it spotless, you know who to call.

Frequently Asked Questions

1. What services does Spotless Professional Cleaning Company offer?

We offer a wide range of cleaning services including residential cleaning, commercial cleaning, deep cleaning, carpet cleaning, window cleaning, and specialized services such as move-in/move-out cleaning and post-construction cleaning.

2. Are your cleaning products safe and eco-friendly?

Yes, we prioritize the use of eco-friendly and non-toxic cleaning products that are safe for your family, pets, and the environment. If you have specific product preferences or allergies, please let us know.

3. How do I book a cleaning service with Spotless Professional Cleaning Company?

Booking a service is easy! You can schedule a cleaning by calling our office, visiting our website, or using our mobile app. Simply choose the service you need, select a convenient time, and provide your contact details.

4. What should I do to prepare for the cleaning team’s arrival?

To help our team work efficiently, we recommend picking up any personal items, securing valuable or fragile items, and ensuring easy access to the areas that need cleaning. If you have pets, please make arrangements to keep them safe and comfortable during the cleaning.

5. Can I request the same cleaning team for every visit?

Absolutely! We strive to provide consistency for our clients. If you prefer to have the same team for each visit, please let us know, and we will do our best to accommodate your request.

6. What is your cancellation policy?

We understand that plans can change. If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice to avoid a cancellation fee. This allows us to adjust our schedule and accommodate other clients.

7. Are your cleaners insured and background-checked?

Yes, all of our cleaners are fully insured and undergo thorough background checks to ensure your safety and peace of mind. We take pride in hiring trustworthy and reliable staff members.

8. What if I am not satisfied with the cleaning service?

Your satisfaction is our top priority. If you are not happy with any aspect of our service, please contact us within 24 hours of your cleaning, and we will address your concerns and arrange for a re-clean if necessary.

9. Do you offer custom cleaning packages?

Yes, we understand that every home and business has unique cleaning needs. We offer customizable cleaning packages tailored to your specific requirements and preferences. Contact us to discuss your needs and create a personalized plan.

10. How do I pay for the cleaning services?

We accept various payment methods including credit/debit cards, online payments, and cash. Payment is typically collected at the time of service. For regular clients, we also offer convenient billing options.

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Deep Clean

Refresh your home with a comprehensive one-time deep cleaning service.

Regular Cleaning

Simplify your life with regular cleanings tailored to your schedule and needs.

Move-in/Move-out Cleaning

Make moving a breeze with our professional move-in/out cleaning assistance.

Testimonials

We’ve used Spotless for over 10 years and they always do a great job. We’ve had several cleaners and they are consistent and efficient. They are reliable, courteous, detailed, and kind. I highly recommend them and Spotless.

– Leslie B.

Spotless comes once each month. It is SUCH a blessing to come home to a sparkling home that smells fresh and clean. Perfect vacuum lines in the carpets. Shiny porcelain in the bathroom, and glittery stainless steel in the kitchen! They take great care and I've never worried to have them in my home. I especially appreciate how responsive they are by text message. Give yourself the gift of a clean home. You're worth it. ❤️

– Leslie H.

We love Spotless! Our office has never been this clean! The dust is gone, and the trash is out! We didn't have to lift a finger! And the staff...they are the best!!

– Kristy A.

     EXCELLENT  
     Based on 31 reviews 
    
 
 
   
 
 
        
   Nospam2050 
 June 14, 2024
 
 
 Trustindex verifies that the original source of the review is Google. Vanessa was awesome.  Very thorough.
  
 
       
   LaShawnda Lowe 
 June 14, 2024
 
 
 Trustindex verifies that the original source of the review is Google. I have used Spotless for several years and have been happy with their services. Their customer service is exceptional, and Anessa is so sweet and is always thorough and professional. I highly recommend Spotless!
  
 
       
   Gene Moorhead 
 June 14, 2024
 
 
 Trustindex verifies that the original source of the review is Google. Have been a customer for years and Anessa just finished today and our house is Spotless 😊👍
  
 
       
   George Pudzis 
 June 14, 2024
 
 
 Trustindex verifies that the original source of the review is Google. We have used Spotless for a few years and have only positive comments about their thoroughness and attention to the things that concern us most. Early this year we began to use them on a regular monthly schedule and it has proved to be a good decision. Anessa has attended to our house the most and we cannot be more pleased with her work. If you're looking for a cleaning service... give Spotless a try...
  
 
       
   Betty Fitzgerald 
 June 12, 2024
 
 
 Trustindex verifies that the original source of the review is Google. Enjoy coming home after Anessa has been there to work her magic 😊👍
  
 
       
   Ken Wallis 
 June 11, 2024
 
 
 Trustindex verifies that the original source of the review is Google. Anessa is Fantastic! She always arrives early and works hard for the entire time she is scheduled. She is always positive, pleasant and happy. She has worked for us for quite a long time and we have never had a single complaint. She is perfect!
  
 
       
   Matt Yarema 
 June 6, 2024
 
 
 Trustindex verifies that the original source of the review is Google. We’ve used Spotless for while now and they always do a great job. Anessa and Kyla clean our home. I highly recommend them and Spotless.
  
 
       
   David Busby 
 June 4, 2024
 
 
 Trustindex verifies that the original source of the review is Google. Have been utilizing Spotless for several years.  Annessa and Kyla are very professional and do a great job cleaning.  I love the smell and feeling of a fresh and clean home once they have finished.
  
 
       
   David L 
 May 31, 2024
 
 
 Trustindex verifies that the original source of the review is Google. Vanessa is always on time, always has a smile and does a fantastic job. She is the best all around person we have had in our 10 years of service with the company.
  
 
       
   leslie blackwell 
 May 30, 2024
 
 
 Trustindex verifies that the original source of the review is Google. We’ve used Spotless for over 10 years and they always do a great job. We’ve had several cleaners and they are consistent and efficient. Currently Anessa and Kyla clean our home. They are reliable, courteous, detailed, and kind. I highly recommend them and Spotless.