Frequently Asked Questions

When you need it spotless, you know who to call.

Frequently Asked Questions

1. What services does Spotless Professional Cleaning Company offer?

We offer a wide range of cleaning services including residential cleaning, commercial cleaning, deep cleaning, carpet cleaning, window cleaning, and specialized services such as move-in/move-out cleaning and post-construction cleaning.

2. Are your cleaning products safe and eco-friendly?

Yes, we prioritize the use of eco-friendly and non-toxic cleaning products that are safe for your family, pets, and the environment. If you have specific product preferences or allergies, please let us know.

3. How do I book a cleaning service with Spotless Professional Cleaning Company?

Booking a service is easy! You can schedule a cleaning by calling our office, visiting our website, or using our mobile app. Simply choose the service you need, select a convenient time, and provide your contact details.

4. What should I do to prepare for the cleaning team’s arrival?

To help our team work efficiently, we recommend picking up any personal items, securing valuable or fragile items, and ensuring easy access to the areas that need cleaning. If you have pets, please make arrangements to keep them safe and comfortable during the cleaning.

5. Can I request the same cleaning team for every visit?

Absolutely! We strive to provide consistency for our clients. If you prefer to have the same team for each visit, please let us know, and we will do our best to accommodate your request.

6. What is your cancellation policy?

We understand that plans can change. If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice to avoid a cancellation fee. This allows us to adjust our schedule and accommodate other clients.

7. Are your cleaners insured and background-checked?

Yes, all of our cleaners are fully insured and undergo thorough background checks to ensure your safety and peace of mind. We take pride in hiring trustworthy and reliable staff members.

8. What if I am not satisfied with the cleaning service?

Your satisfaction is our top priority. If you are not happy with any aspect of our service, please contact us within 24 hours of your cleaning, and we will address your concerns and arrange for a re-clean if necessary.

9. Do you offer custom cleaning packages?

Yes, we understand that every home and business has unique cleaning needs. We offer customizable cleaning packages tailored to your specific requirements and preferences. Contact us to discuss your needs and create a personalized plan.

10. How do I pay for the cleaning services?

We accept various payment methods including credit/debit cards, online payments, and cash. Payment is typically collected at the time of service. For regular clients, we also offer convenient billing options.